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Privacy policy

We receive, collect and store any information you enter on our website or otherwise provide to us. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personal information (including name, email address, password, communications); payment information (including credit card information), comments, opinions, product reviews, recommendations and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect the personal information you provide to us, such as your name, address and email address. Your personal information will only be used for the specific purposes listed above.

We collect such Personal and Non-Personal Information for the following purposes:

1. To provide and operate the Services; 
2. To provide our Users with ongoing technical support and assistance; 
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 
4. To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information that we or our business partners may use to provide and improve our Services; 
5. To comply with applicable laws.


Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your information may be stored via the Wix.com data warehouse, databases, and general Wix.com applications. They store your information on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company comply with the PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure that credit card information is handled securely by our store and its service providers.

 

We may contact you to notify you about your account, troubleshoot problems with your account, resolve disputes, collect fees or amounts owed, gather feedback via surveys or questionnaires, send updates about our company, or otherwise contact you to enforce our User Agreement, applicable country laws, and any agreements we may have with you. For these purposes, we may contact you via email, phone, text message, and postal mail.

If you do not want us to continue to process your information, please contact us at info@castlespalaces.com

We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at info@castlespalaces.com

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